1. Introduction
This Privacy Policy outlines how ECOM TELCO PRIVATE LIMITED (“we,” “our,” or “us”) collects, uses, shares, stores, and protects your personal information when you use our website at https://ecomtelco.com (“Platform”). We primarily operate in India, and by using this Platform, you agree to the practices described in this Policy, our Terms of Use, and applicable laws including the Information Technology Act, 2000. If you do not agree with this Policy, please do not use the Platform.
2. Data We Collect
We collect personal data including your name, address, phone number, and email for identification and contact purposes. We also collect account-related details such as login credentials and payment information, which are stored securely. Additionally, we collect transactional data related to your purchases, delivery details, and past inquiries made through the Platform.
3. How We Use Your Data
Your data is used to process and fulfill orders, manage payments, and provide customer support. It also helps us personalize your experience by tailoring content, offers, and communication, which you can opt out of. Furthermore, your data allows us to detect and prevent fraud or misuse, comply with legal requirements, analyze Platform usage, enhance user experience, and develop new features. We may also use your data to communicate important updates, marketing messages, or surveys.
4. Cookies and Tracking Technologies
We use cookies, tracking pixels, and third-party analytics tools such as Google Analytics to understand user behavior, remember your preferences, and enhance your browsing experience. You can disable cookies in your browser settings, though this may affect some functionality on the Platform.
5. Data Sharing
We may share your data with internal teams and affiliates to manage Platform operations and execute marketing campaigns. We also share necessary data with trusted third parties including logistics partners and payment gateways to fulfill your orders. In some instances, we may share data with business partners or vendors to improve services. We will also share your data with legal authorities when required to comply with applicable laws, regulations, or legal proceedings.
6. Data Retention and Anonymization
We retain your personal information only for as long as required to fulfill the purpose for which it was collected or to meet legal and regulatory obligations. When data is no longer required, it is either securely deleted or anonymized. We may use anonymized and aggregated data for internal reporting and analysis.
7. Your Rights
You have the right to access, correct, update, or request deletion of your personal information. You may also withdraw your consent for data processing, subject to applicable legal or contractual obligations. Additionally, you can opt out of receiving marketing communications at any time. For any concerns or requests regarding your data, you may contact our Grievance Officer using the contact information provided below.
8. Security Measures
We implement reasonable physical, technical, and administrative security measures to safeguard your personal information. However, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute security.
9. Minors
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will delete it immediately.
10. International Data Transfers
In cases where your data is transferred outside India for analytics or operational reasons, we ensure that appropriate safeguards, such as contractual clauses and legal agreements, are in place to protect your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. For significant changes, we will notify you through email or a prominent notice on our Platform. We encourage you to review this Policy periodically to remain informed.
12. Contact & Grievance Officer
For questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact:
ECOM TELCO PRIVATE LIMITED
Registered Office: Office No 39, 5th Floor, Zillion Landmark, Near Bansal Mall , Danteshwar , Vadodara, Gujarat , India 390004
Email: support@ecomtelco.com
Phone: +91‑9558755910